This Privacy Policy explains how s55com collects, processes, stores, shares and protects the personal information of players who use our online casino and sports betting platform at s55com.one. We take the privacy of Pakistani players seriously and are committed to handling your personal data responsibly, securely and in compliance with our obligations under our international gaming license and applicable data protection principles.
s55com ("s55com," "we," "us," "our") operates the online gaming platform accessible at s55com.one. As an internationally licensed gaming operator serving Pakistani players, s55com is required and committed to maintaining robust data protection standards in the collection, use and storage of personal information belonging to all users of the platform, including registered players, visitors and support contacts.
This Privacy Policy ("Policy") applies to all personal data collected through the s55com website, mobile browser platform, customer support channels, promotional communications and any other interaction between you and s55com. This Policy is incorporated by reference into our Terms & Conditions and should be read alongside them. By registering a player account with s55com or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Your trust matters to us. s55com does not sell your personal data to third parties for commercial marketing purposes. Your data is used exclusively for the purposes described in this Policy and as required by our international licensing obligations.
This Policy is written in plain English to ensure that Pakistani players can clearly understand their data rights and our obligations. Where legal or technical language is unavoidable, we have provided plain-language explanations alongside it.
For the purposes of this Privacy Policy, s55com is the data controller in respect of the personal information collected from players and visitors. As data controller, s55com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly and transparently.
s55com processes personal data in accordance with the requirements of its international gaming license, applicable data protection legislation, and the standards and obligations set by its regulatory authority. Our data protection responsibilities include implementing appropriate technical and organisational measures to prevent unauthorised access, loss, destruction or alteration of personal data held by s55com.
If you have questions about how s55com processes your personal data, or if you wish to exercise any of the rights described in Section 11 of this Policy, please contact our support team using the details provided in Section 15.
s55com collects only the personal data necessary to provide you with a functional, safe and compliant gaming experience. The categories of personal data we collect are set out in the table below.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Pakistani mobile number (e.g. Jazz, Zong), city of residence | Account access, OTP authentication, support communications |
| Financial Data | JazzCash or EasyPaisa account number, bank account details, transaction history | Processing deposits and PKR withdrawals, AML compliance |
| Account Data | Username, encrypted password, account preferences, balance, bonus history | Account management, platform personalisation |
| Gaming Data | Game history, bet records, cricket wager details, session duration, wagering patterns | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, mobile network (Jazz/Zong/Telenor/Ufone) | Security monitoring, fraud prevention, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support delivery, quality assurance, dispute resolution |
| Marketing Data | Promotional preferences, communication opt-in or opt-out status | Delivering promotional communications where consent is given |
s55com does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly necessary for identity verification purposes under our KYC obligations.
s55com collects your personal data through the following channels:
s55com uses the personal data described in Section 03 for the following purposes:
To create and maintain your s55com player account; to authenticate your identity at login using your registered Pakistani mobile number and password; to process deposits and withdrawals in PKR via JazzCash, EasyPaisa and other supported methods; to credit winnings and apply bonuses to your account; and to provide you with access to the full suite of s55com products including cricket betting, slots, live casino games and arcade titles.
To fulfil our obligations under our international gaming license, including mandatory Know Your Customer (KYC) procedures, age verification to enforce the 21+ requirement, anti-money laundering (AML) checks, and reporting obligations to our regulatory authority as required by law.
To detect and prevent fraudulent activity, bonus abuse, money laundering, underage gambling and any other prohibited conduct set out in our Terms & Conditions; to monitor for suspicious patterns in gaming or financial activity; and to take appropriate protective action where a risk to the integrity of the platform or the security of player accounts is identified.
To monitor gaming patterns to identify indicators of problem gambling behaviour; to enforce deposit limits, loss limits and self-exclusion settings activated by the player; and to send responsible gaming communications where our internal monitoring systems suggest a player may be experiencing difficulty.
To respond to queries, complaints and technical issues raised through our 24/7 support channel; to maintain records of support interactions for quality assurance and dispute resolution purposes.
Where you have consented to receive marketing communications, s55com may use your contact information to send you details of relevant promotions, PSL enhanced odds offers, slot reload bonuses and other offers available on the platform. You may withdraw consent for marketing communications at any time by contacting support or updating your account preferences.
s55com processes your personal data on the following legal bases:
s55com does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary and on a strictly limited, need-to-know basis:
All third parties who receive personal data from s55com are contractually required to maintain appropriate security standards and to use such data only for the specific purpose for which it was shared.
s55com retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our Terms & Conditions. The key retention periods that apply to s55com player data are as follows:
At the end of the applicable retention period, s55com will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.
s55com implements a layered approach to data security that is appropriate to the nature of the personal data we hold and the risks associated with a licensed online gaming operation. Our technical and organisational security measures include:
Notwithstanding these measures, no data transmission over the internet and no data storage system can be guaranteed to be completely secure. If you believe that your s55com account has been compromised, please contact our support team immediately via live chat.
s55com uses cookies and similar technologies on the s55com.one website and platform to support essential functions, improve your experience and gather analytical data. A cookie is a small text file placed on your device when you visit a website. The categories of cookies used by s55com are as follows:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the s55com platform, including the login function. s55com does not currently support a cookie preference centre but will review this capability in future platform updates.
As a registered player of s55com, you have the following rights with respect to your personal data. To exercise any of these rights, please contact s55com support via live chat or email (see Section 15). s55com will respond to verified requests within 30 days.
Request a copy of the personal data s55com holds about you, including your gaming history, account records and KYC data on file.
Request correction of inaccurate or incomplete personal data we hold about you, such as an incorrect city of residence or mobile number.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that s55com restricts processing of your data while the accuracy of data or the legitimacy of processing is under review.
Request a machine-readable copy of your personal data that you provided to s55com, for transfer to another service where technically feasible.
Object to processing of your data based on legitimate interests, including direct marketing communications. Objection to marketing takes immediate effect.
s55com strictly prohibits the registration and use of the platform by persons under the age of 21. We do not knowingly collect personal data from anyone under this age. Age verification is conducted at registration and may be repeated at any point during a player's account lifecycle, including before withdrawal processing.
If s55com becomes aware that personal data has been collected from a person under the age of 21, that account will be closed immediately, all associated data will be deleted except where retention is required for regulatory purposes, and any balance in the account at the time of closure will be handled in accordance with our Terms & Conditions and licensing obligations.
If you believe that a minor has registered on s55com using false age information, please contact our support team immediately. We will investigate and take appropriate action without delay.
As an internationally licensed gaming operator, s55com may process or store your personal data in locations outside of Pakistan, including in the jurisdiction in which our gaming license is held and in the countries where our technology infrastructure providers, game suppliers and KYC partners operate.
Where your personal data is transferred outside of Pakistan, s55com takes appropriate steps to ensure that such transfers are made in accordance with applicable data protection standards and that recipient organisations are contractually bound to provide an equivalent level of data protection to that described in this Policy. This may include the use of data processing agreements, standard contractual clauses or other recognised transfer mechanisms.
s55com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements or platform features. When material changes are made to this Policy, s55com will notify registered players via email to the mobile number registered to their account or through an in-platform notification displayed upon their next login to s55com.
The "Effective" date at the top of this Policy and displayed in the metadata header of this page will be updated to reflect the date on which the revised Policy takes effect. We encourage all s55com players to review this Policy periodically to remain informed about how we protect and use your personal data.
Continued use of the s55com platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, please cease using the platform and contact support to close your account.
For all enquiries, requests and complaints relating to this Privacy Policy or to the way s55com handles your personal data, please contact our support team. Our privacy team is accessible through the 24/7 live chat support channel on the platform and via email. s55com aims to acknowledge all data-related enquiries within 48 hours and to resolve them within 30 days.
Every Pakistani player who creates an s55com account can expect these data protection commitments to be in place from registration onwards.
s55com does not sell, rent or trade your personal data to any third party for commercial marketing purposes — full stop. Your information is used only for the specific purposes set out in this Privacy Policy.
Every connection between your device and s55com is encrypted using SSL/TLS — the same technology used by Pakistani banks for internet banking. Your login credentials, PKR transactions and personal data are protected in transit.
Two-factor authentication via OTP to your Pakistani mobile number (Jazz, Zong, Telenor or Ufone) is available to all s55com players, adding a second verification layer that protects your account even if your password is compromised.
Your PKR balance is held in accounts that are completely separate from s55com's operating funds. This means your money is protected regardless of the company's financial position and is always available for withdrawal.
s55com players have clear rights to access, correct, delete and restrict their data, as described in Section 11 of this Policy. Data rights requests are acknowledged within 48 hours and resolved within 30 days.
s55com collects only the personal data that is genuinely necessary to operate your account, process your PKR payments and fulfil our international licensing obligations. We do not collect data speculatively or beyond what our purposes require.
s55com combines 500+ certified games, PSL cricket betting and instant JazzCash payouts with a commitment to data security and player privacy that meets international gaming license standards. 21+ only.
By accessing s55com you agree to our Terms & Conditions and this Privacy Policy. Must be 21+. Please play responsibly.